Reliable and proven platforms

REDCOM’s Class 4/5 switching systems — including SLICE and HDX — have been deployed by hundreds of service providers throughout North America.

• Comprehensive Class 4, Class 5, SIP trunking and VoIP services
• Powerful media gateway with VoIP and TDM access
• SIP trunking
• Voice Mail
• Remote/access via SIP, MGCP/NCS, GR-303, or V5.2
• Carrier-class platforms
  • Custom calling features
  • LAMA/CAMA reporting
  • Flexible call translator

We help carriers of all sizes optimize networks, cut costs, and increase revenue

• No mandatory maintenance fees for all hardware switching platforms
• Pay-as-you-go customer support – pay for support when you actually need it
• Service providers can migrate to VoIP at their own pace
• Boost subscriber satisfaction with revenue-generating features
• Optimize your business through reduced OpEx

A proven track record of switch replacement

We replace aging and unsupported switches and specialize in replacing old Metaswitch, Coppercomm, Mitel, and Nortel switches with modern Class 4/5 softswitch platforms.

We offer a sensible way forward from your old switch. We can replace and consolidate your old switches or employ a cap and grow strategy – enabling migration to a new system at your own pace.

Rock solid reliability

REDCOM has been in business for over 40 years with a long-standing commitment to small-to-midsize service providers.

Our hybrid switches are built on an industry-standard SIP-based architecture and feature integrated media gateways and legacy support for connections to both IP and TDM networks. We future-proof our systems, so when you’re ready to move to an all-SIP network we make the transition as easy as possible.

Unparalleled service and support

At REDCOM, we never outsource our support to a foreign call center. All of our service and support is based right here at our corporate headquarters in Victor, NY.

When you call REDCOM’s customer service, you bypass Tier 1 and go directly to Tier 2 support with no annoying phone tree to deal with. Our Tier 2 support technicians have in-depth knowledge of all REDCOM hardware and software. They’re the same people who install, set up, and fix our systems in the field, and they’re always here to help you.

American made, world renowned

All of REDCOM’s hardware, including our Class 4/5 switching platforms are proudly engineered and manufactured at our state-of-the-art facility in the United States –from concept to completion. We live up to the traditions of American quality by building products that last a lifetime, and we provide ongoing support for everything we’ve ever sold.

R&D is also handled in-house at our Victor, NY headquarters. We don’t outsource our core development, enabling us to maintain quality control and respond quickly to customer demands. If you need a custom feature developed, or want to talk to a REDCOM engineer, just ask.